Lmarche.com — International Shipping Policy

Last updated: 01-01-2025

1) Where We Ship

We ship internationally to most countries. If your country is not available at checkout, contact us at support@lmarche.com.

2) Processing (Handling) Time

• 0–5 business days to process and hand off your order to the carrier.

• Business days exclude weekends and Moroccan public holidays.

3) Transit (Delivery) Time

• 7–17 business days after dispatch, depending on destination and carrier service.

• Remote areas may take longer due to local carrier networks or customs procedures.

Total Estimated Time (Processing + Transit)

• 7–22 business days from the date of purchase.

4) Shipping Methods & Rates

• Rates are calculated at checkout based on destination, weight/volumetric weight, and service level.

• Typical methods: [Standard International], [Expedited International].

• Example (edit as needed):

  • Standard International: from [$X]

  • Expedited International: from [$Y]

5) Tracking

• A tracking number will be emailed once your order ships.

• Tracking updates may take 24–72 hours to appear, depending on the carrier.

6) Customs, Duties & Taxes

• International orders may be subject to import duties, VAT/GST, and customs fees charged by the destination country.

• These charges are not included in our prices or shipping fees and are the customer’s responsibility.

• Customs processing can cause delays beyond our control.

7) Address Accuracy & Delivery Attempts

• Please ensure your shipping address and contact number are correct.

• Carriers may not deliver to P.O. Boxes in some countries. Provide a full street address.

• If a package is returned due to an incorrect address or failed delivery attempts, we can reship once we receive it back; additional shipping charges may apply.

8) Lost, Delayed, or Damaged Packages

• Marked “delivered” by the carrier but not received: please check with household members, neighbors, and your local post office or carrier depot.

• If the package is lost in transit (no scans for 10+ business days), contact us at support@lmarche.com; we’ll open a carrier investigation.

• If your package arrives damaged, document the damage (photos of the box, label, and items) and contact us within 48 hours of delivery so we can assist with a claim or replacement.

9) Split Shipments

• Orders containing multiple items may ship in separate parcels to speed up delivery. You’ll receive tracking for each parcel.

10) Service Interruptions

• Weather events, strikes, peak holiday volumes, and customs inspections may extend delivery times. We’ll communicate known disruptions whenever possible.

11) Contact Us

• Email: support@lmarche.com | info@lmarche.com

• Phone (Morocco): +212 660609364
  We’re here to help with delivery questions, special instructions, or bulk shipments.

Quick Reference (Typical Timelines)

Note: This policy covers international deliveries. For domestic Morocco delivery terms, please see our Local Shipping Policy (or contact us). This information is for general guidance and may change without prior notice.